Customer Service Manager

Ideals Recruitment; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking an experienced Customer Service Supervisor to oversee operations of the customer service department. The role involves maintaining client relationships and achieving service KPIs. Candidates should have a degree in Business and at least 2 years of relevant supervisory experience. Attractive salary package offered with company-provided transport.

Benefits

Company transport provided

Quarterly incentives

Qualifications

• 2 years of customer service supervisor experience.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee daily operations of customer service department.
• Maintain good relationships with clients.
• Prepare monthly performance reports.
• Achieve monthly service KPI standards.
• Collaborate with Business Development team.

Skills

Customer service management

Relationship building

Performance reporting

KPI achievement

Education

Min Degree in Business

Job description

Job Overview

Salary Package: Basic up to $4200 + AWS + VB + Quarterly incentive

Working Location: Tuas (Company transport provided)

Working Days & Hours: 5 days work week (8am - 5pm)

Your Role, Your Influence

• Oversee daily operations of customer service department and ensure team deliver exceptional service standards
• Maintain good relationship with existing clients
• Prepare monthly performance and operational reports
• Achieve monthly service KPI standards
• Collaborate closely with Business Development team to satisfy clients' need
• Ad-hoc duties as per assigned by the Management

The Ingredients for Success

Min Degree in Business and with 2 years of customer service supervisor experiences

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

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