CUSTOMER SERVICE MANAGER

FOODCRAFT & BREW PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A modern café and cocktail bar in Singapore is seeking an experienced Customer Service Manager to lead the front-of-house team. You will ensure exceptional guest hospitality while managing daily operations and staff. Ideal candidates are passionate about guest satisfaction with strong leadership and communication skills. This role offers a dynamic work environment and opportunities for career growth.

Benefits

Dynamic work environment

Career growth opportunities

Staff meals

Performance incentives

Qualifications

• Prior experience in a café, restaurant, or hospitality management role.
• Excellent interpersonal and communication skills.
• Strong sense of responsibility, initiative, and leadership.
• Passion for guest satisfaction and hospitality excellence.
• Able to work weekends, evenings, and public holidays.

Responsibilities

• Supervise daily service operations to maintain a smooth workflow.
• Train, motivate, and manage service staff.
• Handle guest feedback and resolve complaints.
• Work closely with kitchen and bar teams.
• Manage reservations and guest flow.
• Uphold brand standards of cleanliness and service.
• Support hiring and performance evaluation of staff.
• Monitor inventory of service-related items.
• Assist management with operational improvements.

Skills

Leadership

Communication

Problem-solving

Interpersonal skills

Job description

📍 Singapore – 238977 #01-01

About Us

EarlyAfter is a modern cafe and cocktail bar at Mohamed Sultan Road, known for our coffee, brunch, and cocktails served in a warm, sophisticated environment. We believe in creating memorable experiences — from the first sip to the last call.

Position Overview

We are looking for an experienced and service-oriented Customer Service Manager to lead our front-of-house team and ensure guests enjoy exceptional hospitality. The ideal candidate is a people person with strong leadership, communication, and problem‑solving skills.

Responsibilities

• Supervise daily service operations to maintain a smooth and efficient workflow.
• Train, motivate, and manage service staff to deliver consistent, high-quality guest experiences.
• Handle guest feedback and resolve complaints with professionalism and empathy.
• Work closely with kitchen and bar teams to ensure seamless service coordination.
• Manage reservations, table turnover, and overall guest flow during peak hours.
• Uphold brand standards of cleanliness, service etiquette, and presentation.
• Support hiring, onboarding, and performance evaluation of service staff.
• Monitor inventory of service-related items (uniforms, menus, POS tools, etc.).
• Assist management with operational improvements and customer retention initiatives.

Requirements

• Prior experience in a cafe, restaurant, or hospitality management role.
• Excellent interpersonal and communication skills.
• Strong sense of responsibility, initiative, and leadership.
• Passion for guest satisfaction and hospitality excellence.
• Able to work weekends, evenings, and public holidays.

What We Offer

• Dynamic, friendly, and supportive work environment.
• Career growth opportunities within an expanding lifestyle brand.
• Staff meals and performance incentives.