Customer Service Manager

AVENUE K PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading establishment in the beauty sector seeks a Customer Service Representative to provide exceptional customer support and maintain positive relations. The ideal candidate will have a diploma or degree, excel in communication, and be able to manage customer inquiries effectively. This role promises a dynamic work environment focused on teamwork and service excellence.

Qualifications

• 1-2 years of relevant customer service experience preferred.
• Prior experience in the beauty line preferred.
• Professional looking and well-groomed.

Responsibilities

• Maintain a positive and empathetic attitude.
• Provide excellent customer support.
• Coordinate with the team for smooth operations.

Skills

Customer Service

Communication Skills

Digital Literacy

Education

Diploma or Bachelor’s Degree in relevant fields

Job description

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred