Customer Service Manager

TASTY RICE PTE. LTD.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

A beauty service provider in Singapore is seeking professional customer support staff to handle inquiries, gather information, and ensure customer satisfaction. The ideal candidate should possess exceptional people skills, be well-groomed, and have prior experience in the beauty line. This position requires a calm demeanor when addressing customer concerns, contributing to a positive environment for clientele.

Qualifications

• Prior experience in the beauty line preferred.
• Degree of professionalism in customer service.
• Consistently well-groomed according to salon standards.

Responsibilities

• Respond to client inquiries professionally.
• Gather customer information effectively.
• Educate customers based on their needs.
• Ensure customer satisfaction and retention.

Skills

Exceptional people skills

Customer communication skills

Calm under pressure

Computer literate

Job description

Roles & Responsibilities

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Consistently well-groomed according to the high appearance standards of the salon and the company
• Degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate