Customer Service Manager

INITIA MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A customer service-focused salon in Singapore is seeking a dedicated professional to manage client inquiries and ensure exceptional customer experiences. Candidates should have a Bachelor's Degree and 3-5 years of leadership experience in customer service. Strong communication skills and prior experience in the beauty industry are preferred. Join a team that values client satisfaction and retention.

Qualifications

• 3-5 years of leadership and management experience in customer service.
• Consistently well-groomed according to high standards.
• Prior experience in the beauty line preferred.

Responsibilities

• Respond to client inquiries and concerns professionally.
• Gather customer information and educate customers on products.
• Maintain a positive and professional attitude toward customers.

Skills

Exceptional people skills

High standards of customer communication skills

Ability to stay calm under pressure

Education

Bachelor’s Degree in Business, Commerce or relevant fields

Job description

DUTIES & RESPONSIBILITIES

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

QUALIFICATIONS

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate