Customer Service Manager

Absolute Kinetics Consultancy Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading consultancy firm in Singapore is seeking an experienced individual to lead the Customer Service Department. The role involves managing daily operations, assisting with front counter and online enquiries, and overseeing registrations. Candidates should have at least 10 years of front line service experience and a degree. Knowledge of Microsoft NAV is advantageous. This position requires flexibility, including weekend work in various locations.

Qualifications

• At least 10 years of customer service or front line service work experience.
• Experience in administrative duties within customer service.

Responsibilities

• Lead the Customer Service Department on daily operational matters.
• Assist front counter walk in enquiries and registration.
• Assist online and phone registrations.

Skills

Customer service leadership

Front line service experience

Microsoft NAV Navision

Education

Degree or above

Job description

Job Description

1. 1. Lead the Customer Service Department on daily operational matters.
2. 2. Lead & assist front counter walk in enquires & registration.
3. 3. Lead & assist online and phone in registrations.
4. 3. Any other administrative duties within the customer service department.

Job Requirements

1. 1. At least Degree & above.
2. 2. At least 10 years of customer service or front line service work experience.
3. 3. Microsoft NAV Navision work experience is an added advantage.
4. 4. 5 days work week including weekends (2 weekdays off).
5. 5. Work Location will be located at one of the locations: 1) Hillview Terrace, 2)Tuas, 3) Macpherson or 4) Woodlands.