Customer Service Manager

SAFRAN SINGAPORE PTE. LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global aerospace company in Singapore seeks a Customer Support Manager to enhance relationships with key accounts and ensure service excellence. Ideal candidates have a Bachelor's degree and at least 3 years of customer or contract management experience, preferably in the aviation sector. Strong communication and problem-solving skills are essential for this role.

Qualifications

• 3+ years of customer management experience or 5+ years of relevant experience.
• Experience in the aviation industry is preferred.

Responsibilities

• Develop relationships with customers and understand their requirements.
• Manage contract performance data and report all relevant information.
• Provide support and communication for operational changes.

Skills

Excellent communication skills

Problem-solving skills

Organizational skills

Flexibility

Interpersonal skills

Education

Bachelor's degree

Job description

Summary / Objective

To provide effective support to the Company's key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service.

Essential Functions / Responsibilities

• Develop relationships, along with having a pro-active approach with customers & understanding their requirements.
• Provide a single point of contact for key accounts and escalate any issues as appropriate.
• Offer support for operational changes along with communicating the impact of change to management.
• Ensure that service to the customer is always of the highest standard and quality.
• Support all day-to-day material requests, from the point of Quote to Sale and remittance.
• Manage and report on all contract performance data.
• Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams.
• Review and monitor repair work sent to the customer.
• Oversee customer consignment contracts with support from relevant product manager.

Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

Competencies

• Flexible
• An excellent communicator
• Professional
• Ambitious / Driven
• Conscientious
• Works effectively as 'part of the Company team', communicates positively at all levels both internally and externally.
• Has excellent interpersonal, communication, organizational, and time management skills
• Has a professional and flexible approach
• Ability to effectively problem solve and use initiative.

Required Education and Experience

• Bachelor's degree from an accredited university or college & at least 3 additional years of customer/contract management experience
• or at least 5+ years of customer/contract management experience

Preferred Education and Experience

• 3+ years' customer support experience.
• 3+ years' experience in the aviation industry.