Customer Service Manager

FORTE EMPLOYMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service company in Singapore is seeking an experienced client servicing professional. The role involves managing client relationships, gathering feedback, training staff, and addressing customer complaints. The ideal candidate has 2-3 years of experience and strong leadership skills. Ability to work weekends and thrive in a fast-paced environment is essential.

Qualifications

• At least 2 to 3 years of experience in client servicing.
• Strong leadership capabilities with a proven track record of managing teams.
• Exceptional customer service orientation.

Responsibilities

• Attend to clients' needs and resolve issues.
• Gather feedback to improve service standards.
• Manage service staff to minimize negative feedback.
• Conduct service-related training.
• Address customer complaints professionally.

Skills

Client servicing

Leadership

Customer service orientation

Ability to work on weekends

Job description

Job Description & Requirements

Key Responsibilities

• Attend to needs of clients and resolving issues involving clients
• Gathering feedback from clients in view to improve service standards
• Managing service staff to ensure minimal negative feedback from clients.
• Conduct service related training and sharing solutions and methods to deal with issues highlighted by clients
• Addressing customer feedback and resolving any complaints with professionalism to ensure customer satisfaction and loyalty.

Qualifications / Experience

• At least 2 to 3 years of experience in client servicing
• Strong leadership capabilities with a proven track record of motivating and managing teams
• Exceptional customer service orientation
• Ability to work on weekends and thrive in a fast-paced environment