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Customer Service Manager
ZENOVA STEEL PTE. LTD.
Singapore
On-site
SGD 60,000 - 80,000
Full time
Today
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Job description
Responsibilities:
Prepare and generate monthly performance and operational reports.
versee team members' capability in managing sales leads effectively.
Maintain an organized and efficient filing and database system for customer records and service documentation.
Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.
Provide insights into customer trends, operational challenges, and improvement opportunities.
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