Customer Service Manager

LIMONCELLO PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A renowned fine dining establishment in Singapore seeks a Restaurant Manager to oversee daily operations and ensure outstanding customer service. The ideal candidate will have a Bachelor's degree in Hospitality Management and a minimum of 10 years of experience in F&B management, particularly in fine dining. This role necessitates strong leadership and communication skills, along with the ability to thrive in a fast-paced environment. Flexibility to work extended hours, weekends, and holidays is essential.

Qualifications

• Minimum 10 years of relevant experience in F&B management, preferred in fine dining or upscale Italian restaurants.
• Proven leadership skill with the ability to motivate and manage a team.
• Flexibility to work long hours, including evenings, weekends, and holidays.

Responsibilities

• Ensure outstanding customer service by setting high standards and training staff.
• Manage and resolve guest complaints professionally and efficiently.
• Oversee daily restaurant operations, including front-of-house staff scheduling.

Skills

Leadership

Communication

Problem solving

Organizational skills

Knowledge of restaurant operations

Education

Bachelor’s degree in Hospitality Management

Tools

POS systems

Reservation management systems

Job description

Job Description

• Ensure outstanding customer service by setting high standards, training staff and monitoring service quality
• Manage and resolve guest complaints professionally and efficiently
• Oversee daily restaurant operations, including front-of house staff scheduling and performance.
• Collaborate with the kitchen and management team to ensure seamless service
• Develop and implement service protocols to enhance guest satisfaction
• Handle staffing, training and performance evaluations for services teams
• Work extended hours, including weekends, holidays and peak seasons as required

Requirement

• Bachelor’s degree in Hospitality Management, Tourism, or related field
• Minimum 10 years of relevant experience in F&B management, preferable in fine dining or upscale Italian restaurants
• Proven leadership skill with the ability to motivate and manage a team
• Exceptional communication, problem solving and organisational skills
• Strong knowledge of restaurant operation, POS systems and reservation management
• Ability to thrive in a fast paced, high pressure environment
• Flexibility to work long hours, including evenings, weekends and hoildays