Customer Service Manager

BRISTAR INDUSTRIES PTE LTD; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading industrial firm in Singapore is looking for a Customer Service Manager. This role entails leading the Customer Service and Sales Administration team while managing order fulfillment processes and elevating service quality. The candidate should have 5–8 years of relevant experience, including a managerial role, and expertise in electronic components or B2B distribution. Proficiency in ERP systems like SAP is an asset. Effective leadership and strong communication skills are essential.

Qualifications

• 5–8 years of customer service or sales support experience required.
• 2–3 years in a managerial role necessary.
• Familiarity with electronic components, EMS, OEM or B2B distribution preferred.

Responsibilities

• Lead and manage the Customer Service / Sales Administration team.
• Oversee end-to-end order management process.
• Act as the key coordination point between all stakeholders.
• Handle customer issues related to service matters.
• Work with cross-functional teams to improve customer satisfaction.
• Establish and improve SOPs, KPIs, and service standards.
• Drive process improvement initiatives.

Skills

Customer Service Management

Order & Fulfillment Management

Team Leadership & Coaching

Cross-functional Coordination

Process Improvement

ERP / SAP

B2B Customer Handling

Education

Diploma or Degree in Business, Supply Chain, Engineering, or related fields

Tools

ERP systems

Job description

Job Responsibilities

• Lead and manage the Customer Service / Sales Administration team to ensure smooth daily operations
• Oversee end-to-end order management, including quotations, purchase orders, delivery schedules, shipments, and invoicing
• Act as the key coordination point between customers, sales, suppliers, and internal teams
• Handle and elevate customer issues related to delivery, pricing, system, or service matters
• Work closely with Sales, FAE, Finance, and Warehouse teams to improve customer satisfaction
• Establish, monitor, and continuously improve SOPs, KPIs, and service standards
• Drive process improvement initiatives and support system optimization (ERP / SAP / CRM)
• Coach, train, and develop team members to enhance professionalism and service quality

Job Requirements

• Diploma or Degree in Business, Supply Chain, Engineering, or related fields
• Minimum 5–8 years of customer service or sales support experience, with at least 2–3 years in a managerial role
• Experience in electronic components, EMS, OEM, or B2B distribution is highly preferred
• Strong understanding of order fulfillment, lead-time management, and customer coordination
• Proven leadership, communication, and problem-solving skills
• Able to work in a fast-paced, multi-tasking environment
• Familiar with ERP systems (SAP experience is an advantage)
• Proficient in English (spoken and written); Mandarin is a plus for regional customer/supplier communication

Key Skills

• Customer Service Management
• Order & Fulfillment Management
• Team Leadership & Coaching
• Cross-functional Coordination
• Process Improvement
• ERP / SAP
• B2B Customer Handling