Customer Service Manager

BIOSKIN HOLDINGS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading skincare service provider in Singapore is seeking a candidate for front desk responsibilities. The ideal applicant will have at least 2 years of supervisory experience and excellent communication skills, along with the ability to handle customer inquiries through multiple channels. Bilingual in Mandarin and English, the role requires a commitment to improving customer service procedures. Salary can go up to 4K SGD.

Qualifications

• Minimum 2 years of supervisory experience.
• Prior experience as cabin crew is an advantage.
• Able to converse in Mandarin and English.

Responsibilities

• Front desk duties including incoming/outgoing calls, booking appointments.
• Communicating with customers via various channels.
• Keeping records of discussions with customers.
• Handling customer feedback.
• Improving customer service procedures.

Skills

Excellent verbal and written communication skills

Strong interpersonal skills

Organisational skills

Multi-tasking capabilities

Job description

Responsibilities

• Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer’s inquiry
• Communicating with customers via telephone, WhatsApp, email face-to-face and social media
• Keeping records of discussions or correspondence with customer
• Handling customer’s feedbacks
• Improving customer service procedures, policies and standards

Requirements

• Minimum 2 years of supervisory experience
• Excellent verbal and written communication skills
• Possess strong interpersonal, efficiency & organisational skills
• Multi-tasking capabilities and willingness to go for the extra mile
• Prior experience as cabin crew will be an added advantage
• Able to converse in Mandarin and English to communicate in Chinese speaking customers
• Must be able to work on retail hours
• 5 days’ work week
• Singaporean Only

Salary: up to 4K