Customer Service Manager

JASPORE MARINE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading marine services company in Singapore is seeking a Key Account Manager to manage customer accounts with a focus on exceptional service. The role involves driving sales in local docking shipyards, leading a team, and ensuring effective communication with customers. Candidates should have strong interpersonal skills and a customer-centric approach.

Responsibilities

• Manage key customer accounts with a strong customer-centric approach.
• Act as a bridge between business managers and customers.
• Promote and share the full range of goods and services.
• Respond to urgent enquiries and handle complaints.
• Drive sales revenue for business in local docking shipyards.
• Lead and mentor the team of Key Account Managers.
• Handle customer requests including sales quotations.
• Receive and host customers during visits.

Job description

Roles & Responsibilities

1. Manage key customer accounts with a strong customer-centric approach.
2. Act as a bridge between business managers (oriented China Team) and customers to ensure smooth communication and understanding.
3. Promote and share the full range of goods and services offered by Jaspore Marine.
4. Play a defining role in communication with the Customer Center and HQ Sales team (oriented China Team), responding to urgent enquiries and handling complaints.
5. Drive sales revenue for business in local docking shipyards and site projects through the local branch office.
6. Lead the team or act as a sounding board and sparring partner for other Key Account Managers in the local branch.
7. Mentor junior staff on work-related issues and professional development.
8. Handle customer requests including sales quotations, itinerary changes, re-routing, and last-minute requirements.
9. Receive and host customers during visits to the local office.