Customer Service Manager

NVISUALLY ACADEMY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the beauty and customer service industry seeks passionate individuals to join their team. As a customer service representative, you will be responsible for providing exceptional support and ensuring customer satisfaction. The ideal candidate will possess a degree and strong communication skills while being well-groomed and professional.

Qualifications

• 1-2 years of relevant customer service experience preferred.
• Professional appearance and well-groomed to the set standards.
• Ability to remain calm in various situations.

Responsibilities

• Maintain a professional and positive attitude at all times.
• Provide excellent customer support to encourage repeat business.
• Gather and retain customer information effectively.

Skills

Customer service skills

Communication skills

Digital literacy

Education

Diploma or Bachelor’s Degree in relevant fields

Job description

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred