Customer Service Manager

XSCEND RESOURCES GROUP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service solutions company in Singapore is seeking a dedicated individual for a customer service role. The successful candidate will maintain customer satisfaction by providing problem-solving resources and will need good interpersonal and communication skills. This role requires the ability to work retail hours and weekends.

Qualifications

• Possess good experience in customer service.
• Able to work retail hours and on weekends.
• Ability to work retail hours, including weekends.

Responsibilities

• Maintains customer satisfaction by providing problem-solving resources.
• Identifies customer service trends and determines system improvements.
• Identify customer service trends and suggest system improvements.

Skills

Interpersonal skills

Communication skills

Customer service skills

Job description

Job Description

• Maintains customer satisfaction by providing problems-solving resources.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
• Identifies customer service trends and determines system improvements.
• Retail working hours.

Job Requirement

• Possess good experience to the above.
• Good interpersonal and communication skills.
• Possess customer service skills.
• Able to work retail hours and on weekends.