Customer Service Manager

RECRUITPEDIA PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading environmental solutions provider in Singapore is seeking a Customer Service Supervisor to lead and develop the service team, manage key accounts, and oversee daily operations. The ideal candidate has at least 2 years of supervisory experience and a Bachelor's Degree in a related field. Strong communication skills and a pleasant personality are essential. Competitive package offered.

Qualifications

• Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field.
• At least 2 years in Customer Service Supervisory role.
• Good communication skills and pleasant personality.

Responsibilities

• Lead, coach, and mentor the customer service team for high standards.
• Oversee daily customer service operations and resolution of inquiries.
• Establish and monitor KPIs, generating monthly performance reports.
• Manage key client accounts and ensure contract compliance.
• Work closely with Business Development and other departments.

Skills

Team Leadership

Customer Service Management

Communication Skills

Performance Management

Education

Bachelor’s Degree in Business Administration or related field

Job description

Our client is in the Environmental industry, they are one of the leading waste management solutions providers in Singapore. They are located in the West area – easily accessible.

Responsibilities:

• Team Leadership & Development:Lead, coach, and mentor the customer service team to ensure high service standards, effective sales lead management, and proficiency in proposals, eSEFs, and invoicing.
• Operations & Customer Resolution:Oversee daily customer service operations, ensuring timely resolution of inquiries, complaints, and escalations, while maintaining organized records and databases.
• Performance & Process Management:Establish and monitor KPIs and SOPs, generate monthly performance reports, analyze customer feedback, and drive service improvement initiatives.
• Major Account & Client Relationship Management:Manage key client accounts, ensuring contract compliance, conducting service reviews, gathering insights from surveys, and building strong relationships.
• Collaboration & Cross-Functional Support:Work closely with Business Development and other departments to align service delivery with customer expectations, provide actionable insights, and support digital transformation and reporting initiatives.

Requirements:

• Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field.
• At least 2 years in Customer Service Supervisory role.
• Good communication skills and pleasant personality.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115141 (Tan Su Yee)