Customer Service Manager

WALKING ON SUNSHINE PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading beauty service company in Singapore is seeking a Customer Service Manager. The role involves managing client inquiries, ensuring satisfaction, and leading a team to provide exceptional service. Candidates should have a Bachelor's Degree and 3 to 5 years of relevant management experience. This position values professionalism, exceptional people skills, and a strong understanding of customer needs for the best experience.

Qualifications

• 3 to 5 years of experience in customer service management.
• Ability to handle difficult customer interactions with calm.
• Knowledge of beauty products is preferred.

Responsibilities

• Respond professionally to client inquiries and concerns.
• Gather customer information to meet needs effectively.
• Educate customers based on their needs.
• Ensure customer satisfaction and improve retention.
• Provide feedback on operations and service efficiency.

Skills

Customer service management

People skills

Professionalism

Communication skills

Conflict resolution

Education

Bachelor’s Degree in Business or Commerce

Job description

Duties & Responsibilities

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate