Customer Service & Logistic Officer

ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global technology solutions provider based in Singapore is seeking a Customer Service & Logistic Officer. The role involves managing customer inquiries, overseeing logistics processes, and leveraging SAP/GSI tools. Candidates should possess a Bachelor's degree and relevant experience in handling end-to-end processes. The position demands strong organizational skills and the ability to adapt to customer needs. Competitive compensation offered.

Qualifications

• Experience in managing end-to-end process in SAP/GSI.
• Ability to use Parts 360 to reduce time to quote.
• Experience overseeing customer relations and inventory management.

Responsibilities

• Manage customer inquiries, orders, and returns.
• Coordinate with customers and suppliers for spares and repairs.
• Track KPIs and perform monthly reporting.

Skills

SAP/GSI management

Customer Service Cockpit

PartsFolio

E-commerce solutions

Education

Bachelor's degree

Tools

Parts 360

Job description

ASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 10,000 passionate experts in 22 countries throughout Europe, APAC, Middle East and the Americas

Currently, we are looking for Customer Service & Logistic Officer which would be based in Singapore

Responsibilities and Requirements

• Bachelor's degree and experience in managing end to end process in SAP/GSI and adopt other tools (e.g. Customer Service Cockpit, PartsFolio, Customer Portal)
• Use of Parts 360 to reduce time to Quote (TTQ) by leveraging historical data (Costing and Pricing)
• Leverage e-commerce solution for creation of public parts catalogues and onboarding of new Customers
• Oversee end-to-end relationship and coordination with the Customers and our local and internal suppliers around spares, repairs and electronic boards preventive maintenance
• Anticipate material needs and ensure overall project On Time Delivery (OTD) performance and adapt material delivery strategy as defined contractually by the customers
• Manages Customer inquiries, orders and returns related to spares, repairs, preventive maintenance program
• Perform Customer communication with relevant stakeholders in case of critical items (supported by Sales, aligned with Customer Director)
• Track and report the relevant KPIs from internal and external stakeholders and monthly reporting
• Collect timely and compliant cost input from external and internal suppliers
• Manage RMR/RMA Process for repairs with local & overseas repair centres.
• Services process in SAP/GSI - Service notifications, sales order, return delivery, good receipt, outbound delivery
• Manage stock inventory & monitoring safety stock, including external warehouse