Customer service (Logistic / ecommerce) #HMS

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore seeks a Customer Service representative for logistics and ecommerce. The role involves managing customer accounts, tackling enquiries, and providing solutions. Candidates should have strong communication skills and a proactive mindset. The position requires onsite work for at least 3 days a week, offering a salary of $2500-$3500.

Qualifications

• Prior experience in customer service or a similar role is preferred.
• Ability to manage customer enquiries and provide effective solutions.
• Strong interpersonal skills and a proactive approach.

Responsibilities

• Support the sales function to manage current customer accounts.
• Handle customer enquiries, feedback, and complaints.
• Manage assigned customer accounts and monitor services demands.
• Act as the first point of contact for customers.
• Maintain relationships with carriers and solve issues promptly.

Skills

Customer account management

Excellent communication

Problem-solving

CRM system management

Job description

Customer service (Logistic / ecommerce) #HMS

transport from Tampines/Bedok

$2500-$3500

830-1730 Mon-Fri (min 3 days a week on site)

• Support the sales function to manage current customer accounts and sales support.
• Handle customers’ enquiries, requirements, feedback and complaints to deliver excellent customer service to customers.
• Manage assigned customer accounts and keep an eye on customers’ demand for services.
• Act as the first point of contact interface for customers and internal working partners in handling customers requirements.
• Manage claims query, follow up with internal stake holders and vendors, and update customers.
• Maintain cohesive and collaborative working relationships with carriers and customers.
• Solve customer and carrier problems and help resolve issues promptly and professionally.
• Manage the CRM system accurately and prepare regular statistical report and performance summaries.
• Monitor progress and maintain daily operations and achieve the KPIs.
• Escalate issues / concerns that requires broader attention and resolution timely.
• Any other tasks assigned by supervisor.

Interested candidates, do submit your resume to: [e-mail] OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820