Customer Service Lead: Transformation & Key Accounts

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is looking for a Customer Service Manager to lead a high-performing customer service team. The role involves coaching the team, managing client accounts, and ensuring operational efficiency. Candidates should possess a Bachelor's degree and at least 2 years of supervisory experience in customer service. Attractive compensation includes a basic salary of $4000 to $4200 and additional allowances.

Benefits

Transport Allowance ($800)

Handphone Reimbursement (up to $60)

Sign-on Bonus (T&C apply)

Qualifications

• Minimum of 2 years in a Customer Service Supervisory role.
• Proficient in managing teams and resolving customer complaints effectively.

Responsibilities

• Lead and mentor the customer service team to deliver exceptional service standards.
• Oversee daily operations ensuring prompt resolution of customer inquiries.
• Manage major client accounts and maintain efficient filing systems.

Skills

Customer service excellence

Team leadership

Sales management

Digital transformation

Education

Bachelor’s Degree in Business Administration, Management Studies, or related field

Job description

A leading HR advisory firm in Singapore is looking for a Customer Service Manager to lead a high-performing customer service team. The role involves coaching the team, managing client accounts, and ensuring operational efficiency. Candidates should possess a Bachelor's degree and at least 2 years of supervisory experience in customer service. Attractive compensation includes a basic salary of $4000 to $4200 and additional allowances.