Customer Service & Key Accounts Executive

WORLD MARKETING GROUP PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A logistics and marketing firm in Singapore is seeking a dedicated individual for key account management. The ideal candidate will manage customer inquiries, expedite orders, and oversee projects. Candidates should be diploma holders, bilingual in English and Mandarin, and proficient in MS Office tools. A strong work ethic and positive attitude are essential. This position requires adherence to tight deadlines and involves coordinating with both clients and vendors.

Qualifications

• Minimum Diploma holders or above in any field.
• Effectively bilingual in English and Mandarin.
• IT Savvy, especially with MS Office tools.
• Knowledge in logistics and account management preferred.

Responsibilities

• Manage end to end key account management.
• Handle customer inquiries and complaints via email and calls.
• Expedite critical orders with local subcontract vendors.
• Assist in managing clients and vendors operationally.

Skills

Bilingual in English and Mandarin

IT Savvy (MS Office)

Logistics knowledge

Customer service

Account management

Interpersonal skills

Education

Minimum Diploma in any field

Job description

Company Description

Established in 1982, World Marketing Group Pte Ltd (WMG) is a licensed Postal Service Operator headquartered in Singapore, specializing in cross-border parcel and mail logistics across Asia. Our strategic network covers Singapore, China, Malaysia, Thailand, Hong Kong, and extends partnerships globally.

Role Description

• Manage end to end key account management.
• Manage daily customer enquiries and complaints that come in via email and calls, and ensure timely resolution and to maintain good customer service.
• Expedite all critical orders with local subcontract vendors.
• Assist to manage clients and vendors administratively and operationally.
• Assist to manage and oversee projects operationally to ensure full compliance with the SOPs.
• Assist to update SOPs, billing instructions and payment instructions.
• Assist to work on RFQs from clients.
• Assist to prepare invoices.
• Manage the import/export declaration processes.
• Any other projects as and when assigned.

Qualifications

• Minimum Diploma holders or above in any field
• Effectively bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders
• Need to be IT Savvy (especially MS Office tools)
• Knowledge and experience in logistics with customer service and account management skillsets preferred.
• Commitment to meet tight datelines and reporting requirements
• Mature with excellent interpersonal skills, strong work ethic, independent, entrepreneurial, proactive, and accountable.
• A positive attitude is a must.
• Able to start immediately or within short notice preferred.