Customer Service (Inbound Call)

Kumpulan Development (S) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service firm in Singapore seeks a Customer Service (Inbound Call) team member to manage incoming calls and emails, ensuring efficient direction to appropriate personnel. Responsibilities include handling inquiries, processing orders, and performing administrative tasks. Ideal candidates possess good communication skills and prior experience in customer service. Benefits include medical coverage, a 5-day work week, and lunch provision.

Benefits

Lunch provided

Medical Benefits

2-way shuttle bus services

Qualifications

• Good communication and interpersonal skills.
• Ability to multitask and stay organized.
• Experience in customer service or front desk roles is an advantage.

Responsibilities

• Answer and manage incoming phone calls promptly.
• Handle customer inquiries and complaints with professionalism.
• Process simple customer orders accurately.

Skills

Good communication and interpersonal skills

Ability to multitask and stay organized

Proficient in basic computer applications

Ability to work independently

Job description

Working Hours: 5 day work week (Monday to Friday)

Lunch provided

2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations

Medical Benefits

Leave benefits according to MOM guidelines

Job Summary

We are looking for a Customer Service (Inbound Call) team member to be the first point of contact for our company. This role primarily involves managing incoming phone calls and emails, ensuring they are directed to the appropriate team members efficiently and professionally. Occasionally, the role may also require covering the front desk when the regular staff is on leave.

Responsibilities

• Answer and manage incoming phone calls promptly and courteously
• Direct calls to the appropriate personnel or take messages when necessary
• Handle customer inquiries and complaints with professionalism, escalating when required
• Assign leads from both online and offline channels to relevant team members
• Monitor and manage the company’s general email inbox, ensuring timely forwarding to appropriate staff
• Process simple customer orders accurately and efficiently
• Perform general administrative duties such as filing, data entry, and document handling
• Occasionally cover the front desk, welcoming visitors and managing the reception area

Requirements

• Good communication and interpersonal skills
• Ability to multitask and stay organized
• Proficient in basic computer applications (Microsoft Word, Excel, and email)
• Ability to work independently
• Prior experience in customer service, receptionist, or front desk roles is an advantage

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