Customer Service & HR Executive

BOULDERHQ PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A vibrant climbing gym in Singapore is seeking a Customer Service & HR Executive to provide exceptional service to climbers and assist with HR activities. The role involves engaging with customers online and in-person, managing enquiries, and supporting onboarding processes. Ideal candidates should have a relevant diploma, excellent communication skills, and a passion for a climbing environment. This position offers competitive salary, benefits, and opportunities for professional growth.

Benefits

Competitive salary

Annual leave and staff benefits

Complimentary climbing access

Eligibility for performance-based bonuses

Opportunities for professional growth

Qualifications

• Fresh graduates with no prior experience are welcome.
• Candidates should be comfortable using communication tools effectively.
• A passion for climbing or a willingness to learn about climbing is a plus.

Responsibilities

• Deliver exceptional customer service both online and in-person.
• Manage customer enquiries and feedback through messaging platforms.
• Assist climbers at the counter with membership transactions.
• Support HR administration including onboarding and payroll inputs.

Skills

Strong communication skills

Teamwork

Problem-solving

Detail-oriented

Friendly and professional demeanor

Education

Diploma in Business, HR, Hospitality, or related field

Tools

WhatsApp Business

Mindbody

StaffAny

HReasily

Google Workspace

Job description

Job Title: Customer Service & HR Executive

Location: Boulder Planet Singapore

Employment Type: Full-time, Permanent

About the Role

We’re looking for a warm, organised, and people-focused Customer Service & HR Executive who enjoys both online communication and in-person interaction. You’ll be part of the front-facing team that shapes every climber’s experience, from answering questions online to greeting them at the front counter.

This role combines customer service and HR support, connecting with climbers while keeping our internal processes running smoothly. If you’re a climber (or keen to become one) who thrives on helping others and creating a welcoming environment, this is the perfect place to grow.

Key Responsibilities

(Approximately 80% of this role focuses on customer service, and 20% on HR and administration.)

• Deliver exceptional customer service both online and in-person.
• Manage and respond to customer enquiries, feedback, and membership matters through WhatsApp (via Zoko or similar tools).
• Assist climbers at the counter with check-ins, pass linking, and membership transactions using Mindbody or similar systems.
• Maintain an organised, welcoming, and efficient front-of-house space.
• Collaborate with the on-ground team to ensure seamless communication between online and in-gym service.
• Handle customer escalations with empathy and professionalism.
• Support and train counter crew on service tone, SOPs, and communication flow.
• Assist in HR administration, including onboarding/offboarding, attendance tracking, and payroll inputs using StaffAny, HReasily, or similar platforms.
• Maintain employee files and support recruitment logistics as needed.

The Ideal Candidate

• Diploma holder in Business, HR, Hospitality, or related field.
• Fresh graduates with no prior experience are welcome, as training will be provided.
• Strong communication skills: written (for online messages) and verbal (for face-to-face service).
• Friendly, patient, and professional when interacting with climbers.
• Organised, detail-oriented, and dependable.
• Enjoys teamwork, problem-solving, and building positive relationships.
• Comfortable using Zoko, WhatsApp Business, Mindbody, StaffAny, HReasily, Google Workspace, or similar tools.
• You’re a climber or excited to learn and understand what makes a great climbing gym experience.

What We Offer

• Competitive salary commensurate with qualifications and experience.
• Annual leave and staff benefits.
• Opportunities for professional growth and on-the-job learning.
• A supportive work environment.
• Complimentary climbing access at all Boulder Planet locations (Singapore and beyond).
• Eligibility for performance-based bonuses