Customer Service Helpdesk Assistant

CUBE PAYMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A payments solution provider in Singapore is seeking passionate individuals to provide customer service and technical support. You will handle inquiries, manage documentation, and maintain records in a supportive team environment. Strong communication and a pleasant personality are essential. Opportunities for career growth and on-the-job training are offered in this stable company.

Benefits

Competitive salary package

Medical benefits

On-the-job training

Supportive team culture

Career growth opportunities

Qualifications

• Experience in customer service or technical support will be an advantage.
• Strong communication skills with a pleasant and approachable personality.
• Able to handle pressure and multitask.

Responsibilities

• Attend to merchant inquiries promptly and professionally.
• Provide first-level technical support to merchants over the phone.
• Perform accurate daily administrative data entry.

Skills

Customer service experience

Technical support experience

Strong communication skills

Detail-oriented

Proficient in computer use

Tools

Excel

Word

Job description

💡Build your career with CubePay!

We are seeking passionate individuals who enjoy solving problems, collaborating with others, and advancing in a supportive environment. As part of our team, you’ll handle customer inquiries, provide technical assistance, and ensure smooth daily operations for our merchants.

Working Hours: From 9:00 PM to the next day 9:00 AM, 5 days a week (Mon–Fri), including Public Holiday.

Responsibilities

• Attend to merchant inquiries promptly and professionally
• Provide first-level technical support to merchants over the phone (step-by-step troubleshooting, coordinating with technicians when needed)
• Perform accurate daily administrative data entry
• Handle document scanning, filing, and data verification tasks
• Maintain and update customer inquiries, issues, and resolutions in the internal portal
• Stay calm and professional when handling customer stress or complaints during troubleshooting calls
• Support other customer care or technical duties as assigned

Requirements

• Experience in customer service or technical support will be an advantage
• Candidates with no prior experience but who are eager to learn and can handle customers professionally are encouraged to apply
• Strong communication skills with a pleasant and approachable personality
• Able to handle pressure, multitask, and remain calm under stress
• Detail-oriented, organized, and responsible
• Proficient in computer use (Excel, Word, and common office applications)

What We Offer

• Competitive salary package
• Medical benefits and staff welfare
• On-the-job training with opportunities to pick up technical skills
• A supportive and friendly team culture
• Career growth in a stable and expanding company

👉 Ready to grow with us? Apply now.

Immediate Start Preferred. Thank you.