Customer Service Executivex2 (Junior / Senior)

MMC Success; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A globally recognized company in Singapore is seeking a Customer Service Executive to manage customer inquiries and improve service efficiency. Candidates should possess a diploma and at least 2 years of experience in customer service. Strong analytical and communication skills are essential. The role offers competitive rewards and career development opportunities.

Benefits

Globally recognized company

Competitive rewards and benefits

Career growth and development pathways

Qualifications

• At least 2 years of relevant experience in customer service, operations coordination, or administrative support.
• Strong organizational, analytical, and problem‑solving abilities.
• Excellent interpersonal and communication skills with a professional and customer‑oriented attitude.

Responsibilities

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Ensure resolution of customer feedback or complaints.
• Serve as the first point of contact via phone, email, and in-person.
• Maintain filing systems and update waste information.
• Assist the Customer Service Manager in improving customer satisfaction.

Skills

Organizational skills

Analytical skills

Problem-solving abilities

Interpersonal skills

Communication skills

Proficient in MS Office

Education

Diploma or higher qualification in Business Administration or Logistics

Job description

Customer Service Executive (Junior / Senior)

Responsibilities

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle and follow up on customer feedback or complaints to ensure resolution.
• Serve as the first point of contact via phone, email, and in-person.
• Record and track customer enquiries for follow-up by the Business Development team.
• Monitor collection schedules and purchase orders.
• Provide administrative support on billing, service engagement forms (eSEF), compliance documentation, and monthly reports.
• Maintain filing systems and update waste information in NAV software.
• Update customer database and coordinate with internal departments to ensure timely service delivery.
• Assist the Customer Service Manager in improving customer satisfaction and process efficiency.

Benefits

• Globally Recognized Company
• Competitive Rewards and Benefits
• Career Growth and Development Pathways

Requirements

• Diploma or higher qualification in Business Administration, Logistics, or a related discipline
• At least 2 years of relevant experience in customer service, operations coordination, or administrative support
• Strong organizational, analytical, and problem‑solving abilities
• Excellent interpersonal and communication skills with a professional and customer‑oriented attitude
• Proficient in MS Office applications and comfortable working in a fast‑paced environment

Customer Service Manager Responsibilities

• Lead, coach, and mentor the customer service team to ensure high service standards.
• Oversee daily operations, inquiries, complaints, and escalation handling.
• Ensure efficiency in proposal generation, eSEF preparation, and invoicing.
• Manage key client accounts, including contract compliance and service reviews.
• Drive continuous improvement through analysis of feedback, KPIs, and service trends.
• Collaborate with Business Development and Operations to ensure smooth service delivery.
• Lead digital transformation initiatives and maintain accurate records and reporting.
• Prepare performance reports and implement SOPs, training, and service standards.

How to

Interested candidates, please submit your updated resume in MSWORD format by using the Apply Now button.

Important Note: MMC Success Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Contact

Cheah Man Cheng

Registration Number: R22107862

EA License No: 22C1107