Customer Service Executives #FlightExperience #Avaition #NJH

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading flight simulator company in Singapore is seeking a Customer Service Associate to enhance customer engagement and deliver exceptional experiences. Responsibilities include engaging with customers, providing support, and administering daily operations. Candidates should possess a Diploma/Degree and showcase strong communication skills. Training is provided for those passionate about aviation. The role offers a competitive salary ranging from $2,600 to $3,200 per month with additional commissions.

Qualifications

• Strong interest in Aviation, training provided for those without experience.

Responsibilities

• Engage with customers to promote products and deliver a memorable customer experience.
• Ensure internal workflows are supported and provide training to team members.
• Generate timely reports as required.

Skills

Good communication skills

Education

Minimum Diploma / Degree in any discipline

Job description

Job scope

• Step-up engagement with customers to promote our products and deliver a memorable customer experience; to promptly and efficiently execute and administer the operations of the company while paying special attention to customers' needs; to promote the company's products and services in line with its objectives; to engage as a team to exceed customers' expectations and experiences;
• Ensure that internal work-flows are supported by well thought out systems; provide training to team members to ensure consistency and compliance with workflow procedures. Maintain overall integrity of Standard Operating Procedures (SOP).
• Generate timely reports as required.

Key Activities

• Actively & professionally engage with all walks of customers to build interest in, and sell Company products/services.
• Actively engage in the marketing, promoting and general PR of the Company's merchandise and flight packages.
• Engage as a team to deliver a service level that exceeds customers' expectations and experience.
• Effectively administer the daily operations of the franchise to anticipate and exceed customers' needs.
• Professionally and promptly respond to telephone, email, and walk-in enquiries, and to management's requests.
• Provide support activities to programs hosted by the Company, and to the instructor pilots. Also provide marketing support to sales and marketing campaigns.
• Diligently upkeep and maintain the premises and Company property in clean, safe and good working conditions.
• Represent the Company positively through professional image projection, language, and actions.
• Administer duties methodically and responsibly, raising to Management's attention issues they need to know of.
• Assist in some management functions; may be called upon to represent the Company in external events or liaise with external vendors and agents.
• The job scope and duties of the CSA are by no means limited to the above. Other tasks and/or duties may be assigned by the Employer, from time to time

Requirement

• Minimum Diploma / Degree in any discipline
• Those without experience but has strong interest in Aviation are welcome to apply (Training Provided)
• Good communication skills

Other job details

Salary : $2600 to $3200 per month + up to $800 commission

Company: Company that offers a world-class flight simulator adventure in Singapore

Location: Singapore Flyer and Funan Centre

Work hours: 9.45am - 6pm / 1.45pm - 10pm (Sg Flyer) ; 11am - 7.45pm (Funan)

Work days: any 5 days from Monday to Sundays

Interest applicants, pls email updated resume to [e-mail]

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599