Customer Service Executives #EntryLevel #FlightExperience #Avaition #NJH

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading aviation services company in Singapore is looking for a Customer Service Associate to engage with customers and promote flight simulation experiences. The role involves ensuring efficient operations, generating reports, and maintaining service levels to exceed customer expectations. Candidates should have at least a diploma/degree and strong communication skills. The job offers a salary of $2600–$3200 per month plus commission.

Qualifications

• Candidates with strong interest in Aviation are welcome to apply (Training provided).

Responsibilities

• Step-up engagement with customers to promote products and deliver a memorable experience.
• Ensure internal work-flows are supported by well thought out systems.
• Generate timely reports as required.

Skills

Good communication skills

Education

Minimum Diploma / Degree in any discipline

Job description

Job scope

• Step-up engagement with customers to promote our products and deliver a memorable customer experience; to promptly and efficiently execute and administer the operations of the company while paying special attention to customers' needs; to promote the company's products and services in line with its objectives; to engage as a team to exceed customers' expectations and experiences;
• Ensure that internal work-flows are supported by well thought out systems; provide training to team members to ensure consistency and compliance with workflow procedures. Maintain overall integrity of Standard Operating Procedures (SOP).
• Generate timely reports as required.

Key Activities

• Actively & professionally engage with all walks of customers to build interest in, and sell Company products/services.
• Actively engage in the marketing, promoting and general PR of the Company's merchandise and flight packages.
• Engage as a team to deliver a service level that exceeds customers' expectations and experience.
• Effectively administer the daily operations of the franchise to anticipate and exceed customers' needs.
• Professionally and promptly respond to telephone, email, and walk-in enquiries, and to management's requests.
• Provide support activities to programs hosted by the Company, and to the instructor pilots. Also provide marketing support to sales and marketing campaigns.
• Diligently upkeep and maintain the premises and Company property in clean, safe and good working conditions.
• Represent the Company positively through professional image projection, language, and actions.
• Administer duties methodically and responsibly, raising to Management's attention issues they need to know of.
• Assist in some management functions; may be called upon to represent the Company in external events or liaise with external vendors and agents.
• The job scope and duties of the CSA are by no means limited to the above. Other tasks and/or duties may be assigned by the Employer, from time to time

Requirement

• Minimum Diploma / Degree in any discipline
• Those without experience but has strong interest in Aviation are welcome to apply (Training Provided)
• Good communication skills

Other job details

Salary : $2600 to $3200 per month + up to $800 commission

Company: Company that offers a world-class flight simulator adventure in Singapore

Location: Singapore Flyer and Funan Centre

Work hours: 9.45am - 6pm / 1.45pm - 10pm (Sg Flyer) ; 11am - 7.45pm (Funan)

Work days: any 5 days from Monday to Sundays

Interest applicants, pls email updated resume to [e-mail]

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599