Customer Service Executive (West/Environmental Services/Up to $3.7K) (ID: 685597)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading customer service company in Singapore is seeking a dedicated individual to manage inquiries and provide excellent support to customers. The ideal candidate will possess a diploma and have at least 2 years of experience in customer service or administrative roles. This position offers a fast-paced work environment focused on improving customer satisfaction.

Qualifications

• Minimum 2 years of relevant customer service or administrative experience preferred.
• Excellent communication skills with a pleasant and professional demeanor.
• Strong analytical skills and ability to thrive in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and in-person.
• Manage inquiries, service requests, and complaints with timely follow-up and resolution.
• Coordinate with internal teams to ensure smooth waste collection and service delivery.

Skills

Customer service

Problem-solving

Adaptability

Communication

Education

Diploma in any field

Job description

Responsibilities

• Serve as the first point of contact for customers via phone, email, and in-person.
• Manage inquiries, service requests, and complaints with timely follow-up and resolution.
• Record and update customer details for follow-up and database accuracy.
• Coordinate with internal teams to ensure smooth waste collection and service delivery.
• Oversee collection schedules, purchase orders, billing, and compliance documentation.
• Maintain filing systems, NAV software, and prepare monthly reports.
• Support the Customer Service Manager in improving processes and customer satisfaction.

Requirements

• Possess at least Diploma in any field.
• Minimum 2 years of relevant customer service or administrative experience preferred.
• Strong adaptability, problem-solving, and analytical skills.
• Excellent communication skills with a pleasant and professional demeanor.
• Able to thrive in a fast-paced environment

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

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