Customer Service Executive (West Area / Administration Support)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Customer Service Executive to manage inquiries and support customer satisfaction. The ideal candidate should hold a diploma in a related field and have at least 2 years of experience. Strong communication skills and problem-solving capabilities are essential for success in this role.

Qualifications

• At least 2 years of relevant experience are preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries and complaints.
• Coordinate with internal departments for timely service delivery.
• Provide administrative support related to customer billing.

Skills

Adaptability

Problem-solving

Analytical skills

Good communication skills

Pleasant personality

Education

Minimum Diploma in Service Management, Business, or a related field

Job description

Responsibilities

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle customer feedback or complaints and follow up to ensure resolution.
• Handle customer inquiries and interactions as the primary point of contact via phone, email, and face-to-face communication.
• To receive all enquiries, take note of the caller’s particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team.
• Monitor and manage collection schedules and purchase order.
• Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
• To maintain and upkeep the filling system and NAV software on all aspects of waste information.
• Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
• To update customer database in respect of customers and potential customers.
• Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.

Requirements

• Minimum Diploma in Service Management, Business, or a related field.
• At least 2 years of relevant experience are preferred.
• Adaptability, problem-solving, and analytical skills.
• Good communication skills and pleasant personality.

How to Apply

Interested applicants, please click on Apply Now or submit your resume to [e-mail]

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171