Customer Service Executive (West Area / 5 Days Work / Up to $3500) - SS10

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm is seeking a Customer Service Executive based in Tuas, Singapore. The ideal candidate should possess a diploma in Service Management or related fields, with at least 2 years of relevant experience. Responsibilities include responding to customer inquiries, handling complaints, and providing administrative support related to customer billing. The role offers a basic salary range of $3300 to $3500 and company transport allowances.

Benefits

Company Transport / Transport Allowance $120

Qualifications

• At least 2 years of relevant customer service experience preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Handle customer complaints and ensure resolution.
• Provide administrative support related to customer billing.

Skills

Customer service skills

Problem-solving abilities

Communication skills

Education

Minimum Diploma in Service Management, Business, or related field

Job description

• Customer Service Executive
• Location: Tuas
• Company Transport / Transport Allowance $120 if candidate possess own transport
• Monday to Friday (8am to 5pm)
• Basic: $3300 to $3500

Requirements

• Minimum Diploma in Service Management, Business, or a related field.
• At least 2 years of relevant experience are preferred.

Job scope

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle customer feedback or complaints and follow up to ensure resolution.
• Handle customer inquiries and interactions as the primary point of contact via phone, email, and face-to-face communication.
• To receive all enquiries, take note of the caller’s particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team.
• Monitor and manage collection schedules and purchase order.
• Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
• To maintain and upkeep the filling system and NAV software on all aspects of waste information.
• Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
• To update customer database in respect of customers and potential customers.
• Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.