Customer Service Executive (West Area / 5 Days Work / Up to $3500) - SS10

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment consultancy in Singapore is seeking a Customer Service Executive to manage customer inquiries, support service requests, and handle complaints. The role requires a minimum diploma in Service Management or a related field, along with at least 2 years of relevant experience. You will coordinate with internal departments and assist in improving customer satisfaction. The position offers a salary range of $3300 to $3500, and company transport allowance is available.

Benefits

Company Transport Allowance ($120)

Qualifications

• Minimum Diploma in Service Management or related field.
• At least 2 years of relevant experience preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Handle customer feedback and ensure resolution.
• Manage customer interactions via phone, email, and face-to-face.
• Maintain customer database and coordinate with internal teams.
• Assist in improving customer satisfaction by gathering feedback.

Education

Diploma in Service Management, Business, or a related field

Job description

• Customer Service Executive
• Location: Tuas
• Company Transport / Transport Allowance $120 if candidate possess own transport
• Monday to Friday (8am to 5pm)
• Basic: $3300 to $3500

Requirements

• Minimum Diploma in Service Management, Business, or a related field.
• At least 2 years of relevant experience are preferred.

Job scope

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle customer feedback or complaints and follow up to ensure resolution.
• Handle customer inquiries and interactions as the primary point of contact via phone, email, and face-to-face communication.
• To receive all enquiries, take note of the caller’s particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team.
• Monitor and manage collection schedules and purchase order.
• Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
• To maintain and upkeep the filling system and NAV software on all aspects of waste information.
• Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
• To update customer database in respect of customers and potential customers.
• Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.

Samuel Siaw

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Reg No: R2412474