Customer Service Executive [Vlookup/ SAP ] - 2323

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A human resources advisory firm in Singapore seeks a Customer Service Executive to provide quality support via email and phone. Responsibilities include handling inquiries, managing orders, and collaborating with teams for timely issue resolution. The ideal candidate should have a diploma and 2-3 years of relevant experience, along with Excel skills. The position offers a salary ranging from $2,800 to $3,200.

Qualifications

• Minimum Diploma in any field.
• At least 2-3 years of relevant experience in order processing.
• Experience handling customer inquiries via email and phone.
• Possess Excel skills including V-lookup and Pivot tables.

Responsibilities

• Provide quality customer service support via email and phone.
• Handle customer inquiries efficiently.
• Perform order management for customers.
• Conduct regular meetings with customers.
• Collaborate with internal teams for issue resolution.

Skills

Customer service

Sales order management

Data tabulation

Problem solving

Excel skills

Customer relationship management

Education

Diploma in any field

Tools

SAP

Job description

Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary : $2,800 to $3,200

RESPONSIBILITIES

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.

To expedite the process interested candidates may contact me with your resume via:

Whatsapp: [phone](Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279