Customer Service Executive ( V-lookup / Pivot tables )

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory company in Singapore is looking for a Customer Service Executive to provide exceptional support to clients via email and phone. Key responsibilities include managing customer inquiries, performing order processing, and collaborating with internal teams. Candidates should possess a diploma and have at least 2-3 years of relevant experience. Proficiency in Excel and knowledge of SAP is advantageous. Competitive salary offered.

Qualifications

• 2-3 years of relevant experience in customer service.
• Experience in email and phone communication with customers.
• Knowledge of Excel features like V-lookups and Pivot tables.

Responsibilities

• Provide quality customer service support through e-mail and phone.
• Handle customer enquiries and escalate issues when necessary.
• Perform sales order management and stock allocation.

Skills

Customer relationship management

Order processing

Excel skills

Sales order management

Education

Minimum Diploma in any field

Tools

SAP

Job description

Position: Customer Service Executive

Location: Tampines

Working Hours: 830am - 530pm (Mon - Fri)

Salary: $2,800 to $3,500 + OT pay

Responsibilities

• Provide quality customer service support to customers over e-mail and phone.

• Handle customer enquiries efficiently and escalate issues promptly when required.

• Perform sales order management for customers.

• Perform allocation of stocks and arrange delivery for customers’ orders.

• Conduct regular meetings with customers for close communication.

• Perform problem solving to value-added customers.

• Extract and tabulate data for monthly reporting.

• Collaborate with internal teams to ensure timely resolution of customer issues.

• Promote or recommend new products to existing customers.

• Any other ad hoc tasks and projects assigned.

Requirements

• Minimum Diploma in any field.

• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.

• Experience in handling customers’ inquiries and claims by emails and phone calls.

• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.

• Experience in SAP will have an added advantage.

Interested applicants, WA your resume to [phone] or email your resume to [e-mail].

TAN YEN ZHEN (CHEN YANZHEN) REG NO: R25138932

THE SUPREMEHR ADVISORY PTE LT D EANO:14C7279