Customer Service Executive (Up to $3500|VLOOKUP|Freshdesk/ Zendesk Ticketing System ) - LY12

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Executive to provide support and manage customer inquiries through email and phone. Candidates should have a diploma, 2-3 years of relevant experience, and strong Excel skills. You will handle order processing, resolve customer issues, and ensure satisfaction through efficient service.

Qualifications

• 2-3 years of relevant experience in customer service.
• Experience managing customer inquiries via email and phone.
• Ability to handle order processing and delivery arrangements.

Responsibilities

• Provide quality customer service support via email and phone.
• Manage sales orders and delivery arrangements.
• Coordinate with internal teams for issue resolution.

Skills

Customer relationship management

Excel skills (V-lookup, Pivot tables)

Order processing

Problem solving

Education

Minimum Diploma in any field

Tools

SAP

Job description

Position: Customer Service Executive
Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary : $2,800 to $3,500 +OT pay

Interested applicants can also send your resume to WA: [phone] (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

RESPONSIBILITIES

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage