Customer Service Executive | Up to $3.5k | Tuas | Attractive Benefits - 0210

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is looking for a Customer Service Executive to manage customer inquiries, provide support, and ensure customer satisfaction. The ideal candidate has at least a diploma in a related field and 2 years of relevant experience. This full-time role offers a basic salary of $3300 to $3500, with perks such as transport allowance.

Benefits

Transport allowance

Company transport

Qualifications

• At least 2 years of relevant experience are preferred.
• Diploma in Service Management, Business, or a related field.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Handle customer feedback and follow up for resolution.
• Monitor and manage collection schedules and purchase orders.

Skills

Customer relationship management

Problem-solving

Communication skills

Education

Minimum Diploma in Service Management or related field

Job description

Customer Service Executive

Location: Tuas

Company Transport / Transport Allowance $120 if candidate possess own transport

Monday to Friday (8am to 5pm)

Basic: $3300 to $3500

Requirements

Minimum Diploma in Service Management, Business, or a related field.

At least 2 years of relevant experience are preferred.

Job scope

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle customer feedback or complaints and follow up to ensure resolution.
• Handle customer inquiries and interactions as the primary point of contact via phone, email, and face-to-face communication.
• To receive all enquiries, take note of the caller’s particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team.
• Monitor and manage collection schedules and purchase order.
• Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
• To maintain and upkeep the filling system and NAV software on all aspects of waste information.
• Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
• To update customer database in respect of customers and potential customers.
• Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.

Interested applicants may click apply or send your resume via WA to #85459936 (Liora) for faster response :)

Chow Zi Xin | EA R25157767

The Supreme HR Advisory | Reg No: 14C7279