Customer Service Executive | Up to $3.5K + OT | 5 Days | Tampines - 0310 - 0310

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service Executive to provide exceptional support to customers. Responsibilities include managing customer inquiries, processing orders, and ensuring effective communication with clients. The ideal candidate should have a diploma, 2-3 years of relevant experience, and skills in Excel and SAP. This role offers a competitive salary and a professional growth opportunity.

Qualifications

• At least 2-3 years of relevant experience in customer service.
• Familiar with handling inquiries via emails and calls.
• Ability to perform data extraction and reporting.

Responsibilities

• Provide quality customer service support via email and phone.
• Efficiently handle customer inquiries and escalate issues.
• Manage sales orders and arrange deliveries for customers.
• Collaboration with internal teams for timely resolutions.

Skills

Order processing

Customer relationship management

Excel skills (V-lookup, Pivot tables)

Experience in SAP

Handling customer inquiries

Education

Minimum Diploma in any field

Tools

SAP

Job description

Customer Service Executive

• Location: Tampines
• Working Hours: 830am - 530pm ( Mon - Fri)
• Salary : $2,800 to $3,500 +OT pay
• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.

Interested applicants can also send your resume to [e-mail] and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 9735 4019 for more Customer Service role

Responsibilities

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279