Customer Service Executive - UP$3500 + AWS + VB

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 48,000; Full time

Job summary

A leading workforce solutions provider in Singapore is looking for a Customer Service Representative to manage customer inquiries and ensure satisfaction. The ideal candidate should have a minimum diploma in service management or business, at least 2 years of relevant experience, and strong communication skills to handle complaints effectively. Join us to contribute to enhancing customer experience in a supportive environment.

Benefits

Transportation Allowance up to $120

Qualifications

• At least 2 years of relevant experience are preferred.
• Good communication skills and pleasant personality.
• Adaptability, problem-solving, and analytical skills.

Responsibilities

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle customer feedback or complaints and follow up to ensure resolution.
• Coordinate with internal departments to ensure timely service delivery.

Skills

Adaptability

Education

Minimum Diploma in Service Management, Business, or a related field

Job description

Transport and Working Hours

• Company transport available at the West (Multiple pickup points) and North (Woodlands & Admiralty) area.
• Own transport - UP TO $120 Transportation Allowance
• Working Hours: Monday to Friday (8am – 5pm)

Responsibilities

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle customer feedback or complaints and follow up to ensure resolution.
• Handle customer inquiries and interactions as the primary point of contact via phone, email, and face-to-face communication.
• Receive all enquiries, take note of the caller’s particulars such as name, position, company, telephone and other relevant details for subsequent follow-up by the Business Development team.
• Monitor and manage collection schedules and purchase order.
• Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
• Maintain and upkeep the filing system and NAV software on all aspects of waste information.
• Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
• Update customer database in respect of customers and potential customers.
• Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.

Requirements

• Minimum Diploma in Service Management, Business, or a related field.
• At least 2 years of relevant experience are preferred.
• Adaptability, problem-solving, and analytical skills.
• Good communication skills and pleasant personality.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.