Customer Service Executive (Tuas) (5days) (Meals provided)

SIN CHEW WOODPAQ PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a Customer Service Representative to guide new customers, manage inquiries, and prepare quotations. The ideal candidate has at least 2 years of experience in handling container shipments, with a friendly disposition and strong communication skills. This role offers a 5-day work week, meals provided, and opportunities for commissions post-confirmation.

Benefits

5 days work week

Meals provided (Breakfast and lunch)

Commission after confirmation

Qualifications

• Minimum 2 years of experience, especially in handling container shipment.
• Prior experience in customer service or sales coordination preferred.
• Requires knowledge of import and export shipments.

Responsibilities

• Provide information about the company and products to new customers.
• Respond to customer inquiries and advise on best product options.
• Prepare quotations and follow up for acceptance.

Skills

Customer service orientation

Communication skills

Organizational skills

Multitasking ability

Job description

Job Highlight

• 5 days work week
• Meals provided (Breakfast and lunch)
• Comission to be earned after confirmation

Job Description

• Provide introductory information about the company and its products and services to new customers
• Respond to customer inquiries
• Advise customers on products or services to best suit their specific requirements
• Prepare quotations and follow up with customers for their acceptance.
• Document customer interactions when necessary, compiling job related documents to ensure that customer requirements are met.
• Prepare delivery orders and other relevant documents.
• Communicate all necessary job requirements clearly and efficiently to other stakeholders to ensure that customers’ requirements/instructions are addressed.
• Resolve customers’ concerns, if any.
• Build and maintain long term business relationship with new and existing customers

Requirements

• Minimally 2 years of working experience, with experiences handling container shipment.
• Prior customer service or sales coordinator experience will be an advantage
• Preferably with knowledge for import and export shipments
• Experience in logistics industry will be an advantage
• Friendly and welcoming disposition
• Has initiative, independent and able to work in dynamic environment
• Good command of written and verbal English
• Excellent organizational and multitasking skills