Customer Service Executive - SS10

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is looking for a Customer Service Executive. In this role, you will handle customer inquiries, resolve complaints, and provide administrative support. Ideal candidates should have a minimum diploma and relevant experience. A competitive salary of $3300 to $3500 is offered, along with transport allowances. The position is Monday to Friday from 8am to 5pm.

Benefits

Transport Allowance $120 if candidate possess own transport

Qualifications

• At least 2 years of relevant experience preferred.

Responsibilities

• Respond promptly to customer inquiries and service requests.
• Handle customer feedback or complaints.
• Maintain customer database and communication records.
• Provide administrative support for customer billing and reports.
• Coordinate with internal departments for service delivery.

Skills

Customer inquiry handling

Complaint resolution

Communication skills

Administrative support

Education

Minimum Diploma in Service Management or related field

Job description

Job Tittle: Customer Service Executive

Location:

Tuas ,Company Transport / Transport Allowance $120 if candidate possess own transport

Working Days & Hours

Monday to Friday (8am to 5pm)

Basic:

$3300 to $3500

Requirements

• Minimum Diploma in Service Management, Business, or a related field.
• At least 2 years of relevant experience are preferred.

Job scope

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle customer feedback or complaints and follow up to ensure resolution.
• Handle customer inquiries and interactions as the primary point of contact via phone, email, and face-to-face communication.
• To receive all enquiries, take note of the caller’s particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team.
• Monitor and manage collection schedules and purchase order.
• Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
• To maintain and upkeep the filling system and NAV software on all aspects of waste information.
• Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
• To update customer database in respect of customers and potential customers.
• Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.

Samuel Siaw The Supreme HR Advisory Pte Ltd EA No: 14C7279 Reg No: R2412474