Customer Service Executive (SAP) - 5 days Mon - Fri | Tampines | up to $3500 + OT

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service Executive. The role involves providing excellent customer service through email and phone, managing sales orders, and ensuring customer satisfaction. Candidates should have a diploma and 2-3 years in relevant fields, with strong Excel skills a plus. Competitive salary and work hours from 8:30 am to 5:30 pm on weekdays.

Qualifications

• Minimum Diploma in any field.
• At least 2-3 years of relevant experience in order processing and delivery arrangement.
• Experience in handling customers’ inquiries and claims by email and phone calls.

Responsibilities

• Provide quality customer service support to customers over e‑mail and phone.
• Handle customer enquiries efficiently and elevate issues promptly.
• Perform sales order management for customers.

Skills

Customer service skills

Communication skills

Problem-solving skills

Excel skills (V-lookup, Pivot tables)

Education

Minimum Diploma

Tools

SAP

Job description

Customer Service Executive

Location: Tampines

Working Hours: 830am - 530pm (Mon - Fri)

Salary: $2,800 to $3,500 + OT pay

Responsibilities

• Provide quality customer service support to customers over e‑mail and phone.
• Handle customer enquiries efficiently and elevate issues promptly when required.
• Perform sales order management for customers.
• Allocate stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to add value for customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

Requirements

• Minimum Diploma in any field.
• At least 2-3 years of relevant experience in order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by email and phone calls.
• Possess Excel skills and knowledge such as V‑lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.