Customer Service Executive (SAP) - 5 days Mon - Fri | Tampines | up to $3500 + OT

The Supreme HR Advisory; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Executive. The role involves providing quality customer support, handling inquiries via email and phone, and managing orders and delivery. Candidates should have a minimum diploma and 2-3 years of relevant experience in customer relationship management, alongside proficiency in Excel and ideally SAP. This position offers a salary range of SGD 2,800 to SGD 3,500 plus overtime pay.

Qualifications

• 2-3 years of relevant experience in order processing and customer support.
• Experience in handling inquiries via email and phone.
• Excel skills including V-lookup and Pivot tables.

Responsibilities

• Provide quality customer service support to customers over email and phone.
• Handle customer enquiries and escalate issues as needed.
• Perform sales order management and delivery arrangements.

Skills

Customer relationship management

Problem-solving

Communication

Excel (V-lookup, Pivot tables)

Education

Minimum Diploma in any field

Tools

SAP

Job description

Customer Service Executive

Location: Tampines

Working Hours: 830am - 530pm (Mon - Fri)

Salary: $2,800 to $3,500 + OT pay

Responsibilities

• Provide quality customer service support to customers over e‑mail and phone.
• Handle customer enquiries efficiently and elevate issues promptly when required.
• Perform sales order management for customers.
• Allocate stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to add value for customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

Requirements

• Minimum Diploma in any field.
• At least 2-3 years of relevant experience in order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by email and phone calls.
• Possess Excel skills and knowledge such as V‑lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.