Customer Service Executive [Order & Delivery Management | Attractive salary package | V-Lookup/[...]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A human resources advisory firm in Singapore is looking for a Customer Service Executive. This role involves providing exceptional support to clients via email and phone, managing sales orders and deliveries, and ensuring effective communication. Ideal candidates should have at least 2-3 years of relevant experience and be proficient in Excel. This position offers a salary range of $2,800 to $3,500 with additional overtime pay.

Qualifications

• At least 2-3 years of relevant experience in order processing and delivery.
• Ability to handle customer inquiries and claims effectively.
• Familiarity with Excel functionalities.

Responsibilities

• Provide quality customer service support via e-mail and phone.
• Manage sales orders and deliveries for customers.
• Conduct regular meetings with customers for effective communication.

Skills

Customer relationship management

Excel skills (V-lookup, Pivot tables)

Problem solving

Education

Minimum Diploma in any field

Tools

SAP

Job description

Customer Service Executive

Location: Tampines

Working Hours: 830am - 530pm (Mon - Fri)

Salary: $2,800 to $3,500 + OT pay

Responsibilities

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

Requirements

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279