Customer Service Executive (Marine Logistics, East)

Recruit Expert; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in marine logistics is seeking a dedicated logistics coordinator to oversee daily operations and ensure client satisfaction. The successful candidate will bring at least 2 years of experience in freight forwarding, strong communication skills, and a proactive approach to resolving issues. This role involves collaboration with various teams, maintaining documentation, and meeting service standards to drive customer satisfaction.

Qualifications

• At least 2 years of relevant experience in marine logistics or freight forwarding.
• Knowledge of import/export documentation and marine logistics processes preferred.
• Able to work independently and effectively with multiple stakeholders.

Responsibilities

• Coordinate daily operations and ensure clients’ requirements are met.
• Communicate proactively with customers regarding shipment statuses.
• Maintain accurate documentation and ensure timely processing of invoices.

Skills

Proactive

Service-minded

Team-oriented

High level of integrity

Education

Diploma in Logistics, Supply Chain, or related discipline

Job description

Responsibilities:

• Coordinate daily operations and ensure timely execution of clients’ requirements across departments.
• Communicate proactively with customers regarding shipment statuses, inquiries, and service requests.
• Work closely with the Operations and Sales teams to investigate and resolve customer issues promptly.
• Maintain accurate documentation and ensure timely processing of invoices and records.
• Comply with internal SOPs and service standards, while continuously improving customer satisfaction and service delivery.

Requirements:

• Diploma in Logistics, Supply Chain, or related discipline.
• At least 2 years of relevant experience in marine logistics or freight forwarding.
• Proactive, service-minded, and team-oriented with a high level of integrity.
• Knowledge of import/export documentation and marine logistics processes preferred.
• Able to work independently and effectively with multiple stakeholders.

Salary: $3,200 to $4,200

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [e-mail]
Please note that only shortlisted candidates will be notified.

Ref: 0957475

EA Licence: 19C9701
Registration: R1326740