Customer Service Executive (Luxury Car)

Corestaff Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury car distributor in Singapore is seeking a proactive Customer Service Executive to enhance customer satisfaction. Responsibilities include responding to inquiries, resolving issues, and coordinating aftersales requests. Candidates should have at least a Diploma and be proficient in English and Mandarin. Excellent customer service skills are essential.

Qualifications

• Minimum Diploma; Degree holders will have an advantage.
• Good command of English and Mandarin to communicate effectively.

Responsibilities

• Respond promptly to customer inquiries and requests via communication channels.
• Provide accurate information and resolve customer issues efficiently.
• Coordinate with internal teams for aftersales service requests.
• Maintain detailed records of customer interactions.
• Identify opportunities to improve service processes.

Skills

Customer-oriented

Communication skills in English

Communication skills in Mandarin

Education

Minimum Diploma

Job description

About the Role

We are seeking a proactive and customer‑oriented Customer Service Executive to join our Client, one of the distributors of luxury and electric cars in Singapore. You will be responsible for monitoring and improving customer service quality across multiple brands, analysing feedback, and driving initiatives to enhance customer satisfaction.

What You’ll Be Doing

• Responding promptly and professionally to customer inquiries and requests via phone, email, or other communication channels
• Providing accurate information and resolving customer issues in a timely and efficient manner
• Coordinating with internal teams to manage and track aftersales service requests
• Maintaining detailed records and documentation of customer interactions
• Identifying opportunities to improve customer service processes and procedures
• Providing feedback and recommendations to management to enhance the overall customer experience

Requirements

• Minimum Diploma; Degree holders will have an advantage.
• Good command of English and Mandarin (to communicate effectively with Mandarin‑speaking customers).

Who We’re Looking For

A dedicated team player who takes pride in delivering excellent customer service and continuously seeks ways to enhance the customer experience.

We regret that only shortlisted candidates will be notified.