Customer Service Executive Logistics Shipping

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A logistics recruitment company in Singapore is looking for a customer service representative to handle inquiries and coordinate logistics operations. The ideal candidate will have at least 2 years of experience in customer service, especially in logistics or air freight. Strong communication and problem-solving skills are essential. This position requires the ability to work efficiently in a fast-paced environment and maintain strong customer relationships.

Qualifications

• Min 2 years of relevant experience in customer service.
• Prior experience in logistics/shipping/air freight is a must.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries via phone and email professionally.
• Coordinate with logistics and operations teams.
• Provide shipment updates and resolve issues efficiently.
• Maintain accurate documentation and records.
• Build and maintain strong customer relationships.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Multitasking abilities

Team player

Tools

Monday.com

Job description

Key Responsibilities

• Handle customer inquiries via phone and email professionally and promptly
• Coordinate with internal logistics and operations teams
• Provide shipment updates and resolve issues efficiently
• Maintain accurate documentation and records
• Build and maintain strong customer relationships
• Update and maintain work task management (Monday.com)
• Assist in general administrative and support tasks when needed

Requirements

• Min 2 years of relevant experience
• Prior experience in customer service (experienced in logistics/shipping/air freight is a must)
• Strong communication and problem-solving skills
• Ability to multitask and work in a fast‑paced environment
• Team player with a positive attitude

HOW TO APPLY

Interested applicants, please click on “Apply Now” or submit your resume to [e-mail]

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171