Customer Service Executive [Logistic | OTC | SAP R3 / S4 Hana | LOC]

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR consultancy in Singapore is seeking a Customer Service Executive to manage the end-to-end Order-to-Cash process. The ideal candidate will have approximately 5 years of experience in order management, knowledge of SAP, and proficiency in Excel. This contract role offers a competitive salary and potential for renewal after 12 months.

Benefits

Attractive salary package

Company benefits & incentives

Qualifications

• Approximately 5 years of regional order management or OTC experience.
• Experience managing Letters of Credit (LC) and bank submission requirements.
• Knowledge of payment terms including open terms, D/P, D/A, and T/T.
• Experience using SAP ECC (R3) or SAP S/4HANA.
• Understanding of Incoterms such as Ex-Works, FOB, FCA, CFR, CIF, and DAP.
• Proficiency in Microsoft Excel (formulas, charts, pivot tables, lookup functions).

Responsibilities

• Oversee the full OTC cycle, ensuring accuracy and compliance.
• Manage order fulfillment activities with 3PL partners.
• Work with Finance and Sales to track customer payment status.
• Conduct root-cause analysis for delays or customer complaints.
• Support the Customer Service Manager in enhancing service processes.

Skills

Order management experience

SAP knowledge (ECC or S/4HANA)

Proficiency in Excel

Understanding of Incoterms

Knowledge of payment terms

Job description

• Clarke Quay

• Attractive Salary Package

• Company Benefits & Incentives

Interested applicants can also send your resume to supreme.cc.han( )gmail.com and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Customer Service Executive (12 months Contract, with potential for renewal)

Working Days:Monday – Friday
Working Hours:8:30am – 5:30pm
Location:Clarke Quay
Salary Range:$3,000 – $4,500

JOB SUMMARY

The Customer Service Executive manages the end-to-end Order-to-Cash (OTC) process, ensuring accurate order handling, timely fulfillment, and effective coordination with customers and service providers.
The role supports the Customer Service Manager in operational efficiency, data accuracy, KPI monitoring, and process standardization across regional and global initiatives.

DUTIES AND RESPONSIBILITIES

• Oversee the full OTC cycle, ensuring accuracy, efficiency, and compliance with internal requirements.

• Manage order fulfillment activities, including customer master data collection, FEFO- or origin-based inventory allocation, coordination with 3PL partners, shipment monitoring, and shipping documentation for customers and banks.

• Work with Finance and Sales teams to track and follow up on customer payment status.

• Conduct root-cause analysis for delays or customer complaints and prepare improvement plans.

• Coordinate with relevant parties such as customers, banks, forwarders, and external service providers.

• Support the Customer Service Manager in enhancing customer service processes to achieve business targets, improve order accuracy, and reduce operational costs.

• Monitor and achieve assigned KPIs (e.g., on-time shipments, credit monitoring, payment timeliness, corrective action closure, customer satisfaction).

• Carry out tasks aligned with business objectives, operational strategy, and team goals.

• Participate in initiatives aimed at cost optimization and customer experience improvement.

• Support implementation of new strategies, contribute to regional CS projects, and strengthen governance processes.

• Participate in updating and maintaining Business Contingency Plans (BCPs).

• Review the performance of 3rd-party service providers (e.g., freight forwarders), including target setting and monitoring.

• Contribute to continuous improvement efforts, process transformation projects, and large-scale OTC initiatives.

JOB REQUIREMENTS

• Approximately 5 years of regional order management or OTC experience.

• Experience managing Letters of Credit (LC) and bank submission requirements.

• Knowledge of payment terms including open terms, D/P, D/A, and T/T.

• Experience using SAP ECC (R3) or SAP S/4HANA.

• Understanding of Incoterms such as Ex-Works, FOB, FCA, CFR, CIF, and DAP.

• Proficiency in Microsoft Excel (formulas, charts, pivot tables, lookup functions).

Email: [e-mail]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279