Customer Service Executive (Loans)

U3 INFOTECH PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

Responsibilities

• Attend to and assist all customer enquiries received through various customer service channels, including queries related to mortgage, car, and renovation loans, as well as loan retention matters.
• Handle both inbound and outbound calls, ensuring timely and professional responses to customer needs.
• Demonstrate a strong understanding of customers’ requirements and provide accurate, relevant, and personalized solutions.
• Identify and pursue cross-selling opportunities during customer interactions to support business growth.
• Consistently deliver high-quality service to achieve customer satisfaction and uphold the organization’s service standards.

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