Customer Service Executive (IT Industry)

AlwaysHired Pte. Ltd.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A technology services company in Singapore is looking for a Customer Service Executive to support Account Managers and ensure high customer satisfaction. Candidates should possess a minimum GCE 'O' Level qualification and 2 to 3 years of customer service experience, ideally in the IT sector. The role involves administrative support and customer interaction in a collaborative office environment with great facilities.

Benefits

Premium office building facilities including gym and pool

Comprehensive training and development opportunities

Supportive culture with work-life balance

Qualifications

• 2 to 3 years of customer service experience, preferably in IT or System Integration.
• Meticulous, proactive, and able to work in a team-oriented environment.

Responsibilities

• Provide efficient sales administrative support to ensure customer satisfaction.
• Assist Account Managers with quotations and follow-ups.
• Respond promptly to customer requests for information.

Skills

Customer-centric mindset

Excellent communication skills

Problem-solving skills

Education

Minimum GCE 'O' Level qualification

Job description

Customer Service Executive

Responsibilities

• Provide efficient and accurate sales administrative support to ensure seamless process flow and high levels of customer satisfaction.
• Assist Account Managers in preparing and submitting sales quotations, ensuring accuracy and timely follow-up on customer enquiries.
• Respond promptly to customer requests regarding quotations, product information, and license or maintenance renewals.
• Verify pricing details and coordinate with the Purchasing team for the issuance of purchase orders.
• Process confirmed sales orders and ensure all related documentation is properly maintained.
• Liaise with the Operations team to coordinate deliveries and address customer delivery requirements.
• Escalate maintenance or support‑related issues to the relevant teams for timely resolution.
• Collaborate closely with Account Managers to support business objectives and sales performance targets.
• Maintain systematic documentation and ensure data integrity within the company’s systems.
• Support Account Managers in tender preparation, liaising with suppliers and technical teams as required.
• Track and follow up on tender progress and status updates.
• Develop and sustain strong relationships with customers to identify additional business opportunities and contribute to revenue growth.
• Perform other administrative tasks and ad‑hoc duties as assigned by the management.

Requirements

• Minimum GCE ‘O’ Level qualification with 2 to 3 years of customer service experience, preferably within the Information Technology or System Integration industry.
• Strong customer‑centric mindset with excellent communication and problem‑solving skills.
• Meticulous, proactive, and able to work effectively in a team‑oriented environment.

Work Environment

• Professional and collaborative office setting.
• Supportive culture with work‑life balance and flexible working arrangements.
• Comprehensive training and development opportunities provided.
• Access to premium office building facilities including swimming pool, gymnasium, tennis court, and BBQ area.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Cheong Chaw Yong | Registration Number: R1876426 | AlwaysHired Pte Ltd

EA Licence No: 24C2293