Customer Service Executive (IT Industry)

Amnet; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology service company in Singapore is looking for a Customer Service Executive. The role involves supporting sales administration, handling customer inquiries, and working closely with Account Managers to ensure high satisfaction. The ideal candidate should have at least 2-3 years of experience in customer service, preferably in the IT industry. A comprehensive salary package includes a range of $2500 to $3000 plus attractive incentives.

Benefits

Free access to office facilities including swimming pool and gym

Flexible working arrangement

Ongoing training and development programs

Qualifications

• 2 to 3 years of experience in Customer Service, preferably in IT.
• Strong understanding of customer needs and how to respond.
• Willingness to learn and adapt in a team environment.

Responsibilities

• Provide efficient sales administration for high customer satisfaction.
• Support Account Managers with sales quotations and follow-ups.
• Coordinate delivery and escalate issues to the Operations team.

Skills

Customer experience mindset

Listening skills

Team player

Education

Minimum ‘O’ Level

Job description

Responsibilities

• To provide efficient and effective sales administration process flow and coordination to ensure highest customer satisfaction.
• To support Account Managers in preparing Sale Quotations to customers’ enquiries with an eye of detail and close follow up.
• To response to customers’ request on quotations and products information for new purchases requirements or renewals of licenses/maintenances.
• To verify on prices before submitting to Purchaser to process Purchase Order.
• To process Sales Orders for confirmed sales orders.
• To response to Customer’s request on delivery and co-ordinate with Operations team.
• To escalate maintenance or support issues that has been reported by the Customers with Operations team.
• To work closely with the Account Managers to meet sales performance goal.
• To document all relevant data systematically.
• To gather information and support Account Managers when there is a Tender requirement in liaison with Suppliers and Technical Solution Team.
• To follow up on tender progress and updates.
• To establish a good relationship with Customers to explore if there are any other opportunities apart from those products requested and expand the business opportunities to create more sales revenue.
• To perform other administrative duties as assigned or other duties as deemed required by Company.

Job Requirements

• Minimum ‘O’ Level with 2 to 3 years Customer Services’ working experiences preferably in Information Technology or IT System Integrator industry.
• Strong customer experience mindset, listening, understanding and responding to customers' needs.
• Keen to learn and a team player.
• Work-life balance
• Flexible working arrangement
• Ongoing Training and Development Programs for Career Advancement
• Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Customer Service Executive salary range : $2500 to $3000, with attractive monthly sales incentives and monthly mobile reimbursement claim max up to $50.