Customer Service Executive #Insurance (9 Months Maternity Cover) #NKC

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency based in Singapore is seeking a customer service professional to enhance customer satisfaction and address feedback. The role involves drafting communications, resolving issues collaboratively, and supporting process improvements. Ideal candidates should have experience in customer service and excellent communication skills. Interested applicants may email their resume.

Responsibilities

• Draft professional and empathetic communications to customers.
• Collaborate with internal teams to resolve customer issues.
• Assist in managing and responding to customer complaints.
• Support process improvement initiatives to enhance customer experience.
• Monitor trends in customer feedback and suggest solutions.
• Contribute to reporting on service performance.

Job description

• Draft professional and empathetic communications to customers.
• Collaborate with internal teams to resolve customer issues and enhance satisfaction.
• Assist in managing and responding to customer complaints and feedback.
• Support process improvement initiatives to enhance the customer experience.
• Monitor trends in customer feedback and suggest solutions.
• Contribute to reporting on service performance and improvement projects.
• Support other service excellence activities as needed.

Interested applicants may email resume to [e-mail]

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted